Effective Date: 5/21/2025
Website: https://optimizeyourrank.com
Legal Owner: Optimize Your Rank / Younes El khattabi
1. Purpose
This Refund and Cancellation Policy governs the terms under which customers may request a refund or cancel services provided by OptimizeYourRank.com. Our goal is to ensure clarity, fairness, and transparency in all financial transactions between you (“Customer”, “Client”, or “User”) and OptimizeYourRank.com (“we”, “us”, or “our”).
2. Scope of Services Covered
This policy applies to the following services offered through OptimizeYourRank.com:
- SEO audit and consultation services
- Monthly or annual SEO service subscriptions
- Keyword research, backlink strategies, and ranking analysis tools
- Any digital deliverables and downloadable products
This policy does not apply to services delivered through third-party providers or affiliates, unless explicitly stated.
3. General Refund Principles
We are committed to delivering value and high-quality service. However, we understand that issues may occasionally arise. We offer refunds in specific, clearly defined circumstances, as outlined below. All refund decisions are made at our sole discretion and in line with this policy.
4. Eligibility for Refunds
Refunds may be granted under the following circumstances:
a. Initial Cancellation Period (Cooling-Off Period)
You are eligible for a full refund if:
- You request a cancellation within 7 calendar days of your original purchase, AND
- The service or product has not yet been delivered, used, or accessed in any form
b. Service Non-Delivery
If we fail to deliver the service you paid for within the agreed timeframe and no alternative schedule has been arranged, a full refund may be issued.
c. Material Deficiency in Service
If the service you receive is substantially different from what was advertised or promised, and the issue is verifiable, you may request a full or partial refund, provided the issue is reported within 14 days of delivery.
d. Duplicate Payment
If you are charged more than once for the same product or service due to a technical or billing error, you may request a full refund for the duplicate payment.
5. Non-Refundable Situations
Refunds will not be issued under the following conditions:
- Change of mind after a service or subscription has started
- Partial use of a subscription or digital product
- Lack of understanding or dissatisfaction with features clearly explained before purchase
- Failure to use or access purchased services
- Failure to cancel a subscription before renewal
- Refund requests made more than 14 days after purchase or delivery
- Services delivered and accepted (e.g., custom reports or consultations already completed)
6. Subscription-Based Services
All subscriptions (monthly, quarterly, or annual) auto-renew unless canceled prior to the renewal date. You may cancel at any time by logging into your account or contacting support.
a. Cancellation Terms
- Cancellation prevents future billing.
- You will retain access to paid features until the end of your current billing cycle.
- No prorated refunds are provided for the remainder of the billing period.
7. How to Request a Refund
To request a refund, email contact@optimizeyourrank.com with the following details:
- Full name
- Email address associated with the order
- Order ID or invoice number
- Description of the issue and reason for the request
- Supporting evidence, if applicable
Refund requests are processed within 3–5 business days. If approved, funds will be returned within 5–10 business days, depending on your payment provider.
8. Payment Disputes and Chargebacks
Before initiating a chargeback through your bank or credit card provider, we encourage you to contact us to resolve the issue amicably.
Important:
- Filing unfounded chargebacks without contacting us may result in account termination and forfeiture of future services.
- If a chargeback is filed for a service already delivered or used, we reserve the right to dispute it and submit documentation proving delivery.
9. Refund Processing
Refunds are processed via our payment provider, Paddle, and will be returned to the original payment method used at the time of purchase.
OptimizeYourRank.com does not handle payment information directly and cannot issue refunds via any alternate method.
10. Policy Amendments
We reserve the right to update or modify this policy at any time. Any changes will be posted on this page with a new effective date. It is your responsibility to review this policy periodically.
11. Contact Information
If you have any questions regarding this Refund & Cancellation Policy, please contact:
📧 contact@optimizeyourrank.com